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Read Our Recommendation: Schedule Your First Mock ASAP, Or No Later Than 6 Weeks Before Your Exams.
Effective 28 August 2024.
At Elite Exams, we strive to provide the highest quality of exam preparation and support for all our members. To ensure that our resources are used effectively and that all candidates receive the best possible experience, we have implemented a new policy regarding the booking of mock exams close to actual exam dates.
Booking Window
New bookings: Any mock exam booked within this two-week window to the actual exams will be cancelled by Elite Exams. Special circumstances may be considered and some mock dates may be subject to special conditions due to the proximity of the actual exam. Please speak to us.
Returning Elite Customers: Elite members who have undertaken previous tutorials, mocks or coaching are exempted and welcome to book extra sessions anytime.
Cancellation Clause
Any mock exam booked within this two-week window will be cancelled by Elite Exams.
Refund Policy
A refund will be processed for the cancelled mock exam. However, please note that a 10% deduction will be applied to cover administrative and bank transaction fees. This fee will be deducted from the total amount paid before the refund is issued.
Notification
Candidates who book a mock within this restricted time frame will receive an email notification regarding the cancellation and the refund process.
Special Consideration
If you believe your situation warrants an exception to this policy, please contact us immediately. We will review on a case-by-case basis.
We appreciate your understanding and cooperation in adhering to this policy. Our goal is to ensure that all candidates have ample time to benefit from their mock exams and to maintain the integrity and quality of our services.
Thank you for choosing Elite Exams as your exam preparation partner.
For any questions or further assistance, please contact our support team at eliteexams.sca@gmail.com